What is your return and replacement policy?

a) If the wrong product was delivered:

If we mistakenly deliver the wrong item:

Contact us immediately via phone and send a photo of the item.

We will arrange to deliver the correct product to you.

Our delivery team will collect the incorrect item.

Once the returned item is inspected:

If there is no damage, use, or tampering, there will be no extra charge.

If the product is found to be damaged or used, additional charges may apply.

 

b) If the right product was delivered but damaged during delivery:

If your product was correct but arrived damaged, please contact us immediately and share a photo.

We will handle the situation responsibly and fairly.

Depending on the case, we may offer a replacement or refund.


Customer satisfaction and trust are our priority.